Shopping Guide

UK Exchange

You can exchange your unopened, unworn, brand new Walk with me item with tags still attached within 14 days for an exchange or refund. If you would like an exchange of your stuff, please contact hello@walkwithmemaps.com with the following information:

1. Order ID

2. Items you would like to exchange

3. Your preference for a product to receive in exchange.

What is your domestic return policy?

For online orders, we accept exchange stuff in new condition with original tags attached for an exchange. The cost of the return shipping will be on your charge. You have 14 calendar days from the day you receive your shipment to send us an email, indicating your order number and the product you want in exchange. Once we confirm the exchange, please post us the item on the original box. Once we received the item we will send you a link to pay the shipping cost to received the new item.

Please send your return to:

Walk with me
Calle Enrique Granados, 13 bajos (local)
28004 Madrid - Spain

 

UK Shipping

We offer FREE SHIPPING on all orders over 55GBP.

How fast is your shipping?

Depending on where you are located, it can take anywhere from 2-4 business days.

 

International Exchange

We do not accept International returns or exchange. If the product you ordered arrived damaged contact us right away at hello@walkwithmemaps.com. We will cover the cost of returning your item to us so it can be repaired and replaced.

Once we ship your new item, know that we do not cover the cost of customs, duties and taxes that are regulated and issue by your government. Unfortunately, these fees are beyond our control and we are unable to cover these charges.

 

International Shipping

Do you ship internationally?

Yes, but we do not cover the cost of customs duties and taxes that are regulated and issued by your government. Please check on the next list the countries we ship:

Andorra, Argentina, Austria, Belgium, Bolivia, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle Of Man, Italy, Luxembourg, Mexico, Monaco, Netherlands, Norway, Paraguay, Peru, Poland, Portugal, Romania, San Marino, Serbia, Sweden, Switzerland, Turkey, United States, Uruguay & Venezuela.


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How fast is your shipping internationally?

Once your order leaves the warehouse, we estimate you will receive your order within 3-8 business days of its ship date. Shipping times may vary, but we work our hardest to get you your order as quickly as possible.